Privacy Policy

HK Hospitals places the utmost importance on the privacy and confidentiality of our patients, their caregivers, and all visitors to our digital platforms, including but not limited to the domain www.hkhospitals.in. The hospital and its authorized personnel take all reasonable steps to ensure that the personal data provided by users of our website is kept confidential and used in accordance with user consent, the Personal Data (Privacy) Ordinance (Cap. 486), and other applicable laws and regulations.

We may collect and process relevant information about you through online forms, paper forms, or by other means. This information is stored securely and used for various purposes, some of which may not be explicitly stated at the point of collection. Information may be shared on a strict need-to-know basis with healthcare professionals and relevant service providers involved in your care.

The data you provide may be used for the purposes of medical treatment, payment processing, service improvement, and internal analytics. This may include generating statistical insights related to your interests and how you interact with our website.

Cookies

A cookie is a small text file stored on your computer or mobile device by a website’s server. Only that server can access or read its contents. Cookies store anonymous data such as a unique identifier and site name. These enable the website to remember your preferences or profile and enhance your browsing experience.

HK Hospitals may collect and use personal data for the following purposes, including but not limited to:

• Providing you with medical services, health information, or offers we believe may be relevant to your interests;
• Managing appointments, treatments, or transactions you have requested;
• Notifying you of updates to our services, events, or health campaigns;
• Ensuring our website is displayed optimally for your device and preferences;
• Offering additional treatment-related or health information.
• Unless otherwise requested, we may contact you for the above purposes via phone, email, SMS, or other electronic means. We will not disclose your personal data to any third party except where permitted or required under the law.

Data Security

We take appropriate measures to safeguard your personal data from unauthorized access, use, or disclosure. These include firewalls, regular security audits, antivirus protection, encryption, secure data backups, employee training, and other industry-standard practices.

While we make every effort to protect your information, no transmission over the internet is completely secure. Therefore, we cannot guarantee the absolute security of your data during transmission. If we believe that your data may have been compromised, we will notify you promptly.

Policy Updates

HK Hospitals reserves the right to amend or update this Privacy Policy at any time without prior notice. Any changes will be reflected on this page and become effective immediately. When appropriate, we may notify you directly through email or a prominent notice on our website.